Privacy Policy Privacy Policy This privacy policy (“Policy”) describes how My Sister’s Hands (“My Sister’s Hands”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the mysistershands.com website and any of its products or services (collectively, “Website” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. Automatic collection of information When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system. Collection of personal information You can visit the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the Website’s features, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any …
What are my shipping options? US orders are shipped First Class (2-5 business days) or Priority Mail (1-3 business days) with USPS. Please note that First Class shipping does NOT include insurance and we cannot replace orders shipped with this method that are damaged in transit or go missing. We recommend selecting Priority Mail at checkout, which includes insurance. International orders may carry an extra customs or VAT charge which is determined by your country of residence. We are not notified if there will be a charge, and customs law states that you are responsible for any charges imposed by your country. How long before my order ships? Products which display a “ready to ship” sticker will ship the next business day if ordered before 2pm, otherwise they will ship within 2 business days. All other products have a processing time of 7-10 business days to be produced by hand before being shipped. If ordering for a special occasion such as a birthday or holiday, please be sure to take into account both processing and shipping times. Returns We accept returns on unworn, undamaged, non-customized items. To initiate a return, please e-mail us at info@mysistershands.com within 14 days of the item’s delivery date (per USPS.com). We will send a return shipping label and instructions. Once the items have been received in their original condition, we will refund your payment, minus the return shipping cost, to your original payment method. We cannot accept returns after 14 days from the delivery date. Unfortunately we cannot accept returns on custom or personalized items. This includes (but is not limited to) stock items which you have requested in a color or metal not originally listed on our site and personalized pieces or custom design requests. Items that are not returned in their original condition, …
CONTACT THE FASTEST WAY TO REACH US Looking for a specific department? Customer Service luv@mysistershands.com Wholesale Inquiries wholesale@mysistershands.com Tech Help admin@mysistershands.com Looking for something Special? Original? You? Custom projects are our favorite projects. Here’s how it works: Click the heart button above and fill out our custom quote form We’ll get back to you within 3 business days with a quote Your order will be custom made and delivered within 4-6 weeks All Products Shipped from Ohio, United States
