US orders are shipped First Class (2-5 business days) or Priority Mail (1-3 business days) with USPS. Please note that First Class shipping does NOT include insurance and we cannot replace orders shipped with this method that are damaged in transit or go missing. We recommend selecting Priority Mail at checkout, which includes insurance.
International orders may carry an extra customs or VAT charge which is determined by your country of residence. We are not notified if there will be a charge, and customs law states that you are responsible for any charges imposed by your country.
Products which display a “ready to ship” sticker will ship the next business day if ordered before 2pm, otherwise they will ship within 2 business days. All other products have a processing time of 7-10 business days to be produced by hand before being shipped.
If ordering for a special occasion such as a birthday or holiday, please be sure to take into account both processing and shipping times.
We accept returns on unworn, undamaged, non-customized items. To initiate a return, please e-mail us at info@mysistershands.com within 14 days of the item’s delivery date (per USPS.com). We will send a return shipping label and instructions. Once the items have been received in their original condition, we will refund your payment, minus the return shipping cost, to your original payment method. We cannot accept returns after 14 days from the delivery date.
Unfortunately we cannot accept returns on custom or personalized items. This includes (but is not limited to) stock items which you have requested in a color or metal not originally listed on our site and personalized pieces or custom design requests.
Items that are not returned in their original condition, or are returned without prior authorization, are not eligible for a full refund.